01202 119 149
Manufacturing since 1989
There are two ways you can receive a quotation.
Firstly, by printing off our on-line forms at www.simplytradewindowsanddoors.com, filling in the details and emailing them to firstname.lastname@example.org and we will send your quotation by return. Arch frames and conservatory layouts should be drawn on a separate sheet. All frames should be viewed from outside.
Secondly, by calling into our factory with your measurements/requirements and a Customer Service member will help you.
You receive your Quotation/Order Acknowledgement via email.
If you need assistance please call 01202 119 149 and we can help you.
Placing an order with Simply Trade Windows and Doors is very simple and straightforward.
When you receive your Quotation/Order Acknowledgement via email, tick all the check boxes on the form to ensure that we have fully understood your requirements.
We try hard not to make any mistakes, but we cannot guarantee the Quotation/Acknowledgement doesn’t contain any. Please double-check before you sign as you are accepting it is accurate and taking responsibility for what we manufacture.
If there are any changes you wish to make, send the Quotation/Order Acknowledgement with the amendments but do not sign the paperwork. We will send a revised Quotation/Acknowledgement for you your approval.
Return the signed acknowledgement by email, on receipt of the 50% deposit the order will go into production. We cannot proceed with manufacture until we have received your signed Acknowledgement or payment.
To ensure accuracy, we do not accept quotations or orders over the phone.
Once you have placed your order, you’ll receive an email to confirm the details of your transaction. If you have any queries throughout the process, just call 01202 119 149 for assistance. An estimated delivery date based on the date of your order will be given.
If you require an order to be delivered, please ensure that we are notified of the address at the time of ordering, and before the order is signed off. Some delivery address may incur a delivery charge.
Our drivers are responsible for taking frames off the back of the lorry/van, however they are not expected to unload delivers by themselves or taking them into customer’s premises. Please ensure that you have enough people available to accept each delivery. Our drivers have our permission to bring frames back if no-one is available to accept a delivery, and frames returned to us in this way will be delivery back to you on the next scheduled delivery.
HOW TO PAY – all payments are o be made by BACS directly into our bank account (sort code 01-09-29, account number 06075619). We do not accept debit or credit card payments. Once a BACS payment has been made, please e-mail confirmation to email@example.com so that your account can be brought up to date. Please identify your BACS payment by using the job number that you will find on your order confirmation.
The lead times/delivery dates are our best estimate and are subject to change. We do not recommend you book installations until you have received and checked the goods.
For special colours and any other special-order items, we require payment in full when the order is signed off for production.
For all one-off orders for miscellaneous items (commonly known as “Extras”), we require payment in full when the order is signed off.
At all times you are free to contact our Customer Services department to check on the progress of your order. Please have your Invoice number to hand, just call 01202 119 149.
Simply Trade Windows and Doors operates a 7 day returns policy if:
Goods are received damaged, goods are received faulty, or the goods are incorrectly specified (the goods do not match the specification on the order that was placed).
We regret that goods cannot be refunded just by choice as all goods are made to measure.
In the unlikely event goods are received damaged, faulty or incorrectly specified, please keep all original packaging and labels intact, then call our Customer Services number: 01202 119 149.
Collection will be arranged, and the goods will be replaced ASAP.
Damaged, faulty or incorrectly specified goods can be returned to:
Simply Trade Windows and Doors, 4-5 Westminster Road, Wareham, Dorset. BH20 4SW.Tel: 01202 119 149.
Simply Trade Windows and Doors warranty that all goods will be delivered free from any manufacturing and material defects. The following warranty is provided to the original purchaser of the goods and is non-transferable.
These guarantees are between the purchaser and Simply Trade Windows and Doors only.
Claims must be made in writing with evidence (e.g.: photographs, videos, etc) and accompanied by proof of purchase.
The guarantee covers the supply only of any parts claimed from the list above, but does not cover the fitting of any items, or site visits for service calls etc.
Simply Trade Windows and Doors guarantee that all goods will be delivered free from any manufacturing and material defects. The following warranty is provided to the original purchaser of the goods and is non-transferable.
The guarantee covers supply only of any parts claimed from the list above, but does not cover the fitting of any items, or site visits for service calls etc.
No organic paint coating, whether polyester or acrylic (or indeed if the substrate is PVC-U) is ‘maintenance free’ and that is especially applicable when installing in coastal districts or areas with high pollutions.
Modern organic finishes which we apply to architectural aluminium are practically identical to the types used on motor vehicles and therefore require a similar degree of care and attention which people typically lavish on their car bodywork.
The frequency of cleaning relates directly to the decorative standard which the householder wishes to maintain and the environment where the units are situated.
All paints ’chalk’ to some extent in service and a reduction in gloss level will occur. The original finish can be easily restored using the procedure in Note C of the Cleaning and Maintenance information document.
Please note if the cleaning and maintenance information is not followed, the guarantee is invalidated.
Care must be taken not to abrade sharp corners of the section or glazing beads too heavily where the paint film is normally thinner, and it should be remembered that this ration should not be carried out too frequently.
Polish with a soft cloth to restore gloss and colour uniformity.
Care should be taken to avoid applying lubricant to the friction pads as this will impair their braking action. The resistance of the pads can be adjusted, if necessary, with the brass screws provided in each pad.
Get in touch
Mon-Thur 9.00am-5.00pm, Friday 9.00am-4.30pm
Simply Trade Windows & Doors
4-5 Westminster Road, Wareham, Dorset, BH20 4SW
VAT Number: 541 7066 55 Reg No: 04384112,
Reg Office: Towngate Hse, 2-8 Parkstone Rd, Poole, Dorset, BH15 2PW
Call us on
01202 119 149
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Polar Glaze Windows, Doors & Conservatories Ltd t/a Simply Trade Windows & Doors
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